Levven Support

Use compatible LED disk lights to ensure dimming will function correctly.

Some LED disk lights are not compatible with electronic dimmers. They flicker when dimming, or fail to dim at all.

Levven has tested and confirmed that the LED disk lights listed below are compatible with the Levven GPDT15 dimming controller:

Manufacturer:	Model Number:
LOTUS	LL4G-30K
NICOR	DLR56-3009
NORA	NLOPAC-R650930A
ORTECH	DISC4
ORTECH	DISC6
ORTECH	SLIM4BP
ORTECH	2180
PHILIPS	FD6R09930TE1W
SEAGULL	14520S-16

 Levven has tested and confirmed that the LED disk lights listed below are not compatible with the Levven GPDT15 dimming controller: 

Manufacturer	Model Number
BAZZ	SLDSKB4W
Dawn Ray	DR400RW
HALO	HLB4069FS1EMWR-C
LIGHTLINE	SLIM LED MULTI 8W/120V 4"
LITHONIA	WF4LED3K
Standard	63653 6" Disk
Standard	63644 4" Disk

 

Two methods to pair switches and controllers

1. If the Levven Q mobile gateway is installed and connected, switches and controllers can be paired using the Levven smart lighting mobile app.
2. Switches and controllers can be paired manually.

Pairing switches using the Levven app

Watch the Change What a Switch Operates in the Levven App video (2:37):

Manually pairing switches and controllers

The manual pairing process will work with and without the Levven Q mobile gateway.

Watch the Pair Levven Switch and Controller video (1:55):

There are three steps to pairing a controller:

1. Press the button on a wired controller – the LED on the controller will flash green.
2. Squeeze then release both ends of the switch simultaneously to send a pairing code to the controller – the LED on the controller will flash green and red. It is OK to squeeze the switch multiple times to ensure the pairing signal is sent and received. If the pairing signal is not received by the controller within 60 seconds, the controller will stop blinking. If the load controller stops blinking, repeat Step 1. 
3. Press the button on the controller again to lock in the pairing – the LED will quickly flash green and then stop. 

Your switch and controller are successfully paired.

Controllers in the Levven Controls consumer product line may be paired with up to three different switches.

Controllers in the Levven Controls Pro professional product line may be paired with up to 10 different switches.

Follow these troubleshooting steps if pressing the switch does not correctly turn your power on or off.

Is the switch’s LED blinking when you press on or off? If not, then the switch may not be paired to a controller, or it may have a battery issue.

Check the battery:

Gently remove the switch rocker from the base and ensure the battery is in place. The battery terminals (the top and bottom faces of the coin cell battery) must contact the circuit leads to supply power to the switch transmitter.

If the battery is installed correctly and the switch LED does not blink when the rocker is pressed on or off, test the switch with a known good battery – either a new battery or a battery from another switch.

If the battery in your switch failed you need a replacement battery.

Check the pairing:

Switches can be paired to one or more controllers. If the switch in question is part of a 3-way switch (i.e. two switches controlling one light), test if the other switch works.

If the switch's battery is good, and the switch LED is not flashing when the switch is pressed, the switch may not be paired to the controller.

1. Re-pair the switch to the desired controller by following this guide.
2. Try to move the switch closer to the load controller and repeat the previous steps.
3. If you own a Levven Q gateway, check if the switch is highlighted with color in the Levven app when you press the switch on the wall. If the switch you press does not get highlighted in the app, attempt to re-pair with the switch and controller with this guide.
4. Try to move the switch closer to the Levven Q gateway and repeat the previous steps.
5. Try to pair the switch with a different load controller. If the pairing process works and the switch can operate the alternate load controller, then it is a problem with the original load controller.
6. Try to pair an alternate switch with the desired controller. If the pairing process works and the alternate switch can operate the controller, then it is a problem with the original switch.

If you are still having issues pairing the switch with the controller, please get in touch with us. 

If you are having problems pairing your switch to a controller, check the following:

1. Watch the How to Pair a Switch to a Controller video (1:55) to see if you followed the process properly.
2. Make sure you have wired the controller correctly. If the controller’s LED indicator is not lit red or green, then the controller does not have power.
3. Make sure you squeeze and quickly release (under one second) both ends of the switch when the controller is in the pairing mode (flashing green).
4. If you are pairing a switch to more than one controller, make sure the controllers have been grouped together. Review the How to Group Levven Controllers article for information about controller groups.

If your switch and controller are still not pairing, please contact our support team.

Clear Saved Switch Pairings

To remove all saved switch pairings for a grouped controller, hold down the controller button for 5 seconds until the LED flashes red and green. Let go of the pairing button when the LED flashes at 5 seconds.

If the controller has been grouped with other controllers, it will remain grouped, but it will be no longer have any saved switch pairings.

Reset the Controller's Group

To remove all group data, press and hold the controller button for 10 seconds. It will flash at 5 seconds to indicate switch pairings have been cleared, and flash again at 10 seconds to indicate that the group data has been cleared.

Check out the Clear / Reset Levven Controllers video (0:52).

Perform the switch pairing process for each switch using the three-step pairing process:

1. Press the button on a wired controller – the LED on the controller will flash green.
2. Squeeze then release both ends of the switch simultaneously to send a pairing code to the controller – the LED on the controller will flash green and red.
3. Press the button on the controller again to lock in the pairing – the LED will quickly flash green and then stop. 

To add another switch to the same controller, simply repeat the steps for each switch.

Check out the Pair Levven Switch and Controller video (1:55).

Additional Resources

Switches and controllers can be paired manually or paired using the Levven smart mobile app.

You can check out the Pair a Switch to a Controller article for further information.

You can pair a switch to as many controllers as you choose.

To remove a controller from a group and restore it to its original factory settings, press and hold the controller’s button for 10 seconds. The controller’s LED will flash red and green twice times during this process; the first flash will happen at 5 seconds. Continue holding the button for another 5 seconds until the LED flashes again.

Your controller will now be restored to its factory settings. You can now add it to a new group and pair it with different switches.

Watch video 'How to Remove a Controller From a Group - Factory Settings Restore' (0:36)

If you are pairing a switch to more than one controller, make sure the controllers have been grouped together so they are able to work together in a way that is secure and unique to that electrical system.

Step-by-step guide for adding a controller to a group:

1. To create a new group, press the button on a controller that is already a part of the existing group (i.e. already installed and functioning in the home).
2. When the light on the first controller flashes green, press the button on the controller you want to add to this group. The second controller will flash green and the first controller will now be flashing red and green.
3. To complete the process, press the button on the first controller. If the first controller was already a member of a group, then you have added the second controller to that existing group. If these two controllers did not belong to a group, then you have just created a new group.
4. If your controller needs to be reset (clear its memory of saved group and pairing data), this article on How to Reset Controller Group and Switch Pairings should be of help to you.

You can also check out the Adding a Levven Controller to a Group video (1:56) too.

 If you are still having trouble in making the controllers join a group, please contact our support team.

If you are using more than one controller in an electrical project, they need to be grouped to be able to work together. Grouping creates a secure and unique relationship to ensure controllers are intentionally associated with that electrical system. This prevents any accidental pairings and makes the electrical system smart-enabled when adding Levven Q (Levven Controls smart gateway).

 Watch video 'How to Add or Create a Controller Group' (0:56)

Battery Type and Lifespan

The transmitter in a wireless switch is powered by a CR2032 button cell lithium battery. Batteries of this type last 7-10 years. The LED status indicator on GSW and PDKW switches will flash when battery life is less than 10%.

When the battery is expired, the switch will no longer function. Cold temperatures diminish battery life. Using the dimmer function on the switch uses more battery power than on-off operations.

Replacing the battery in a Levven Controls / GoConex Wireless Switch

1. Open the switch rocker by prying down from the top of the switch. If you have difficulty, try using a wooden toothpick to pry the rocker off of the switch base. Do not use a metal tool to remove the rocker, as you could slip and damage the circuit board inside.
2. Slip the old battery out of the contact housing and insert the new battery.
3. Snap the switch rocker back onto the switch base. Make sure you match the silicone pads on the back of the rocker with the top and bottom contacts on the switch’s circuit board.

Also check out the Replacing the Battery in a Levven Switch video (1:12).

Levven dimming controllers can work with dimmable LEDs, though dimmable LED lights can flicker or shut off if dimmed or brightened beyond their dimming range.  

First check to see if your lights are dimmable. If they are dimmable and your lights still flicker, make sure to set the min/max dimmable settings on the controller.

Use the Levven App to Set a Minimum and Maximum Dimming Level

You can prevent LED lights from flickering by using the Levven app to set a minimum and maximum dimming level.

Check out the Set a Minimum and Maximum Dimming Level video (1:55) to know how to set dimming levels on the app.

Manually Set a Min / Max Dimming Level

Set the dimmer’s max brightness level:

1. Press and hold the up/on the button on the switch to increase the light’s brightness.
2. If the light flickers, release the up/on the button. Press and hold down/off on the switch to dim the light down to the point where no flickering occurs.
3. 2-click/double-click the button on the GDT15 controller. This sets the highest brightness.
4. The GDT15 controller’s LED indicator will flash green to confirm the setting is saved.
    

Set the dimmer’s min brightness level:

1. Press and hold the down/off button on the switch to decrease the light’s brightness.
2. If the light flickers, release the down/off button. Press and hold up/on the switch to brighten the light up to the point where no flickering occurs.
3. 2-click/double-click the button on the controller. This sets the lowest brightness.
4. The GDT15 controller’s LED indicator will flash green to confirm the setting is saved.
    

Reset the dimmer’s max/min brightness level to factory default:

1. 3-click/triple-click the button on the GDT15 controller.

NOTE: This will not clear any pairings or groupings in the controller’s memory. It only resets the brightness max/min settings to factory defaults.